1. Booking & confirmation
Sending a booking request through this site or on WhatsApp does not confirm a cab.
A booking is confirmed only once we have acknowledged it on WhatsApp and
received the 10% advance. Until then the vehicle is not held for you.
2. Fares
We do not publish fares on this website. The fare for your trip is quoted on WhatsApp
once we have your route, date and vehicle, and that quoted figure is what you pay.
Unless stated otherwise, it includes tolls, state taxes and driver allowance. Distance
or time used beyond the agreed trip is charged at the rate confirmed at booking.
3. Advance payment
A 10% advance of the confirmed fare is required to hold your booking. It is collected
by UPI, with payment details shared on WhatsApp — we never ask for card numbers, CVV,
OTPs or UPI PINs. The remaining 90% is paid directly to the driver at the end of the
trip by cash or UPI.
4. Cancellation & refunds
Cancel more than 6 hours before pickup and the advance is refunded in
full. Cancel within 6 hours of pickup and the advance is retained to cover driver
allocation. Refunds are issued to the same UPI account within
5 working days. If Cabway cancels for any reason, you receive a full
refund of the advance or a replacement vehicle, whichever you prefer.
5. Waiting time
Local and outstation pickups include 15 minutes of free waiting; airport pickups include
60 minutes from landing. Waiting beyond this is charged at the rate confirmed at booking.
If the passenger cannot be reached for 30 minutes after the free waiting period, the trip
may be treated as a no-show and the advance retained.
6. Vehicle & driver
Driver and vehicle details are shared with you before pickup. We allocate cars by
category, not by specific model or registration, and may substitute an equivalent or
better vehicle. Seating and luggage limits shown for each category are firm, for safety
and legal reasons.
7. Passenger conduct
Smoking, alcohol and any illegal substance are not permitted in our vehicles. Carrying
passengers beyond the licensed seating capacity is not allowed. Drivers may end a trip
where behaviour is unsafe or abusive, and no refund is due in that case. Any damage or
soiling of the vehicle is chargeable at actuals.
8. Delays & liability
We plan routes to arrive on time, but we are not liable for delays caused by traffic,
weather, roadblocks, protests, mechanical failure or other events outside our control.
For airport and rail transfers, please allow adequate buffer time. Passengers are
responsible for their own belongings; please check the vehicle before leaving.
9. Hill & outstation travel
On hill routes drivers may decline to proceed where road, landslide or weather
conditions make travel unsafe; this decision rests with the driver. Multi-day trips
include a night halt charge for the driver, confirmed at booking. Permits and entry
fees for other states are included only where explicitly stated.
10. Privacy
We collect only the details needed to run your trip — name, contact number, pickup and
drop locations, and travel dates. We do not sell your data or share it with anyone
beyond the driver assigned to your trip. Booking messages are exchanged over WhatsApp
and are subject to WhatsApp's own privacy terms.
11. Offers
The student discount requires a valid student ID shown to the driver at pickup. Flat-rate
airport fares apply to direct airport trips only. Offers cannot be combined with each
other and must be claimed at the time of booking, not after the trip.
12. Contact & governing law
Questions or complaints: +91 79066 99028 or
hello@cabway.in. We aim to respond within one
working day. These terms are governed by Indian law, with jurisdiction of the courts
at Dehradun, Uttarakhand.